PRIVACY POLICY

Your privacy is important to us, and we want to make shopping more enjoyable. The following describes our privacy practises for collecting, safeguarding, and using your personal information:

At Lollobello, we gather a variety of information to enhance our facility and provide individualised services. The purpose of this policy is to educate you on the data we collect, how we use it, who we could share it with, and your rights in relation to your data.

All personal information that is supplied to us through our website, transactions, correspondence via email or social media, competitions, or any other interaction is subject to our privacy policy.

Data We Collect:

• Your name, gender, age, and other pertinent demographic data.
• Information on how to contact you, such as your postal address, billing and delivery addresses, phone number, and email address.
• information about the sort of equipment you are using to view our website, including your IP address.
• preferences in marketing and communication.
• Your preferences, comments, competitors, and survey results.
• handles on social media.
• Purchase and order information.
• actions related to online purchasing, such as products in your shopping basket.
• contacts and correspondence with us.
• other personally identifiable information that is posted openly on websites like Instagram, YouTube, Twitter, or open Facebook pages.

Data Usage:

We use your personal data for the following purposes:

• Providing goods and services tailored to your preferences.
• Meeting legal accounting requirements.
• Conducting analysis, insight, and research to understand your needs.
• Identifying competition winners.
• Managing customer service interactions.
• Managing your accounts with us.
• Verifying your identity.
• Fraud prevention and detection.
• Contacting you with promotional offers, products, and services (with your consent).
• Showing promotional communications during web browsing.
• Exercising legal rights or fulfilling legal duties.
• Personalizing and improving your browsing experience.
• Analysing and segmenting data to provide relevant information and offers.
• Compliance with legal and regulatory obligations.

Marketing and Promotional Communications:

We may send you texts and/or emails to update you on offers and events. We may also show promotional communications through external social media platforms and digital advertisers. You can opt out of receiving promotional communications at any time by contacting our customer support team or using the "unsubscribe" link in our emails.

Personalization and automated decision-making: 

You might see tailored adverts when you visit our website depending on your browsing habits. To guarantee that the material is pertinent and suited to you, we analyse your behaviour, responses to marketing communications, and demographic information. By contacting our customer support staff, you can choose not to participate in automatic processing.

Cookies: 

In order to track your browsing and purchase activity on our website, cookies are used. For thorough guidance on managing cookies, please refer to our Cookie Policy.

Data Exchange with Third Parties: 

In order to deliver services, comprehend preferences, and enhance our offers, we may exchange your personal information with dependable third-party service providers and suppliers. We monitor their adherence to data security and protection policies, and we never sell or rent your personal information to outside parties.

Data Protection Measures:

 We are committed to keeping your personal data safe and secure through encryption, cybersecurity assessments, security controls, data security policies, and employee training.

Data Retention:

In accordance with the necessary time frames set forth by legal, accounting, and regulatory obligations, we keep your data on file. The default retention durations are outlined in our data retention policy.

International Data Transfers:

 We may send your personal information outside the European Economic Area (EEA) in order to supply products and services, as long as we do so in conformity with applicable data protection laws and security measures.

Your Rights: 

You are entitled to information, access, rectification, revocation of consent, restriction of processing, objection to automated decision-making, erasure of data, and data portability. Please get in touch with us via mail or email if you want to use these rights.

We trust that this privacy statement has fully informed you about how your personal data is collected, used, and safeguarded. Please do not hesitate to contact us if you have any more questions or issues.