RETURN POLICY

We have updated our return policy to provide you with a seamless experience. Please take note of the following information:

 

  1. Contacting Customer Support:

- For return inquiries, please email us at info@lollobello.com with "Return Delivery" as the subject.

- Include your order number and the product item you wish to return. We will provide further instructions on how to proceed.

 

  1. Shipping Costs:

- Customers are responsible for the return shipping fees.

- The cost of returns may vary depending on your location and will be deducted from the refund amount.

 

  1. Refund Processing Time:

- We aim to process refunds within 1 month after receiving the returned product, but we strive to refund your money as soon as possible.

 

  1. Return Period:

- Our return policy allows for a 30-day return period, during which you do not need to provide a reason for the return. However, we appreciate any feedback you can provide.

- To be eligible for a return, the product must be in its sealed plastic bag and in unused condition without any scratches.

 

  1. Damaged Products during Shipping:

- In the event of shipping damage or any physical flaws, we will provide a replacement at no additional cost.

- We require proof in the form of pictures and videos showing the damaged package to process an insurance claim with the shipping provider.

 

  1. Refund Method:

- The refund will be issued using the same payment method used for the original purchase.

 

If you have any further questions or need assistance, please contact our customer support team. Thank you for your understanding and cooperation.

 

Sincerely,

The Lollobello Team